The following policies have been written in laymen's terms so everything is clear, concise and easy to understand. Since it is required of all of our customers to accept the site policies before making a purchase from our website, we highly recommend that you read and understand our policies so you understand exactly what to expect from us and so your understand your responsibilities.

WristbandConnection.com is the only custom silicone bracelets provider who can actually produce and ship your custom wristbands in one day, even if you have a request for 5000 wristbands, WE CAN DO IT! If our production volume is too high that day to meet your needs, we will do our best to help find a solution to alleviate any issues that could occur. Currently we have production capabilities of up to 30,000 wristbands per day domestically and we can produce as many as many as 380,000 wristbands per day within our offshore manufacturing facilities. As of July 2008, we have kept a silicone bracelet inventory of over 1.3 million wristbands, most of which are available in 3 different sizes. We have made it so simple, that when you checkout, you can pick the production time of your choice, so you do not have to call for a rush upgrade. However, production times are not be interpreted as a guarantee of the date your wristbands will leave our facility. In most cases, we can make your wristbands in the exact number of days stated in the production time drop-down menu which is located in the first page of the shopping cart once you have added a product to the cart. However, this is production time only and your choice of shipping method dictates approximately how many additional business days are needed for you to receive your order.

Again, please remember that the production time is the number of days it will take for the wristbands to leave your facility, shipping time is additional to that. For example, if you place your order with 1 biz day rush, but choose ground shipping, we will produce your order in one day, but it may take 4-5 days for shipping. Additionally, if your order is placed with 6-10 business day standard production, but you choose overnight shipping, your order will be created in 6-10 business days and shipped overnight. Once we ship your wristbands to you, we cannot be held responsible for the time it takes to get them to you. Please read below.

Guaranteed Shipping Dates If you have a specific date in which you need your wristbands, you must call and speak to a sales representative and request a written guarantee. At that time, we will give you an exact date in which your silicone wristbands will leave our American or overseas manufacturing facilities. Even then, be aware that all shipping companies like FedExT, UPST and DHLT, have what they call "delivery exceptions", which you and I call, "delays." Due to this, we always suggest that you order as early as possible.

Free Shipping / USPS - If you elect to use our free shipping option, your order will ship via USPS (United States Postal Service). All orders shipped by USPS, including Free Shipping Method, Priority Mail, First Class Mail, are not insured and we cannot gaurantee delivery dates. We can upon request provide the postage information, such as the ship-out date, the date the order was picked up, and proof that the postage was paid for. Currently the USPS provides limited order tracking information. If an order does not arrive, after it was picked up by a USPS representative, claims will need to be made to the United States Postal Service. We will review all orders on an individual basis, however, Wristband Connection, will not be responsible for any orders that do not arrive or are "lost in the mail". If you need gauranteed delivery or you would like to have tracking for your order, we suggest selecting one of our other shipping options, such as FedEX.

If you need to receive your bands by a specific date, please call one of our friendly sales representatives at 800-451-9711 to get the best option to receive your wristbands by your date. For your heartfelt memorial remembering lost loved ones, creating wristbands for foundations, life saving fundraisers that help those in need, and building awareness, we will help you get your wristbands in record time and if possible, in less time than the production time you choose.

To save money on wristbands for birthday celebrations, party mementos, sporting events, charity fundraisers, weddings, bar mitzvahs, team spirit reminders or whichever of the thousands of way wristbands are used, please do your best to plan weeks in advance so they will arrive with time to spare. Our carefully chosen shipping methods are the best way to be able to offer no minimum order for custom wristbands and to get your wristbands to you with the best quality workmanship in a reasonable amount of time. In most cases, we will ship your wristbands the very day we manufacture them, but again be aware that shipping companies do make mistakes occasionally and once they have left our facilities, we are not in control of delivery time. We suggest that you do your best to order your wristbands so that the delivery date is no less than three business days ahead of the day you need them. Production and shipping time should be calculated by *business days, meaning; Monday through Friday and if you order after 2:30pm CST, your production time starts on the following business day. *(business days exclude holidays)

We reserve the right to require a signature upon delivery to insure your wristbands arrive safely into your possession. If you place an order with production times and shipping dates which estimate delivery of your order to be less than 3 business days ahead of the date you plan to use the wristbands and they are delayed because no one is available to sign for the package, you, the purchaser, are held responsible to arrange for someone to be available for redelivery or to pick up the package at the appropriate drop off station.

Being the fastest producers of silicone wristbands in the United States, we produce a considerable number of rush orders daily and we are not always available to fulfill such request. Our production capabilities are constantly growing, but we also receive orders for tens of thousands of wristbands daily as well. We recently delivered 4,000 custom silicone wristbands to a division of Coca-Cola® in 2 business days for the grand opening of The World of Coca-Cola®. We insured the delivery and they arrived on time! We can get yours to you in sufficient time for your fundraiser, celebration or memorial, but you must call first to insure it can be done and guaranteed in writing. When purchasing custom silicone wristbands from WristbandConnection.com you agree to our refund policy. To date, we are the first and only American wristband manufacturer to offer a written, money back guarantee as well as our exclusive 100% silicone guarantee which we suggest you read to understand its importance. Please speak to one of our knowledgeable wristband service representatives when ordering over 250 wristbands to insure an on-time delivery.

Once you have placed your order with wristbandconnection.com and your wristbands are in production your order cannot be cancelled. Due to the customized nature of our product, once in production, the base materials are no longer useable. If the order must be cancelled during the production process, you are agreeing to and will be suject subject to a cancellation fee of 30% of the entire order.

Any returns, for any reason, must be requested within 3 business days following the receipt of the order. The request must be a written request sent via email to sales@wristbandconnection.com. Verbal requests for refunds cannot be honored. Written notice must have the full details describing why the refund should be issued. No refunds or returns will be honored after after 3 business days following the receipt of the order. When using our written guarantee, if we do not ship your wristbands to you in time for your event we will refund your money. If we ship them to you and there is an error which is the fault of WristbandConnection.com, we will remake and resend them to you as quickly as possible or give you a full refund if they do not arrive in the time stated in our written guarantees only. The "Ships on Time or it's Free" guarantee is ONLY VALID if you have called a representative and requested a written guarantee. Our estimated delivery time is not to be used as a delivery guarantee and actual delivery time is affected by the shipping option you chose in our shopping cart. Once your order is placed, it is not refundable since it is a custom product that cannot be used for any other purpose. Colors may vary between lots and messages may differ from one color to another. Therefore, we do not guarantee a color match from one purchase to another, nor within any LaZer-MadeT or Color-CoreT order. Ordering the wrong size, color, or phrase for your wristband/s does not warrant a return. If you are not sure of your color choice, please, font etc, feel free to call and speak to a representative for assistance.

If you wish to order wristbands with a mix of colors, sizes, and / or messages, you will get quantity pricing for the only wristbands that are identical in size, color and message. For example, if you want to order 100 wristbands in 2 sizes in 2 colors (25 medium pink, 25 medium blue, 25 small pink, 25 small blue), you will pay the 25 piece price, not the 100 piece price. Additionally, all wristbands that a quantity discount would apply to must have the exact same message, size and color. Ordering 25 wristbands with different message, size, or color would not qualify you to receive any quantity pricing.